Questions We Frequently Receive
Does DTC Shampoos contain Sulfates, SLS, SLES or Parabens?
No, Our DTC shampoos are free of all harsh chemicals. DTC shampoo is a coconut based cleanser that to gently cleanse and nourish the hair without harsh chemicals.
Does DTC Conditioner contain Sulfates, SLS, SLES or Parabens?
No, Our DTC conditioner is free of all harsh chemicals not contain any harsh chemicals. Our conditioner contains rice protein and organic ingredients to help provide and maintain moisture.
Does DTC Hair Serum, Hair Cream or Hair Mist contain Sulfates, SLS, SLES or Parabens?
No, these three products do not contain Sulfates, SLS, SLES, Parabens, water, or alcohol. These three products are formulated with all natural and organic ingredients without water or alcohol.
Can children use DTC products?
Yes, our line is kid friendly.
How soon can I see results with DTC hair serum?
Results very from customer to customer.
Do any DTC products contain formaldehyde?
ALL HAIR CARE PRODUCTS ARE FINAL SALE
What is the difference between Raw hair and Virgin hair?
Raw Hair is exactly what it says, RAW! Our raw hair is 100% unprocessed and is 100% free of chemicals. Raw hair is collected from one donor so you will have more consistent hair strains. Raw hair is also one color only! It's not dyed and the color comes in its most natural state: brown. The pattern of the original donor is the pattern you will have. On the flip side, Virgin hair is collected from multiple donors and processed using chemicals to create the different patterns. Virgin hair can also be colored to appear a darker color.
How do you care for Raw Hair?
Please keep in mind that this is 100% Raw Hair which means it is unprocessed! Raw hair must be treated with care to get the maximum results and longevity. When washing, we recommend washing the hair every two weeks using a moisturizing shampoo and conditioner. We also recommend a satin or silk scarf for nighttime wear. Raw hair loves moisture and satin just like your hair! Comb the hair with a wide tooth comb and allow the hair to air dry. You can blow dry your hair also, but please remember this is raw hair, less heat is key.
How do you care for Virgin Hair?
When washing, we recommend washing the hair every two weeks using a moisturizing shampoo and conditioner. We also recommend a satin or silk scarf for nighttime wear.Comb the hair with a wide tooth comb and allow the hair to air dry. You can blow dry your hair also, but please remember this is raw hair, less heat is key.
What is thicker Cambodian or Indian?
Cambodian is thicker and more coarse than Indian hair. Both our Indian and Cambodian hair is very lightweight. Please keep in mind, both will blend effortlessly with all ethnicity and hair types.
Will the hair pattern change after being washed or colored?
No, with 100% Raw hair you do not have to worry about that. The are no chemicals used to manipulate the hair from its natural state. The hair pattern will not change with coloring or washing.
How long will the Raw Hair last?
When taken care of and colored by professionals, the hair will last 2-3 years.
How Long will the Virgin Hair Last?
When taken care of and colored by professionals, the hair will last 1-2 years.
Can I change my order once it's been placed?
Unfortunately, once your order has been placed, it cannot be changed. Due to the demand and processing of orders, it is vital to make sure every order is filled within the time allowed. Please review your order thoroughly prior to submitting. We want to ensure your experience is stellar.
Can I send hair outside of Dmayahair to make a unit?
To ensure the quality of the hair provided on each wig, we DO NOT accept hair outside of Dmayahair. All wigs are made using our hair, frontals and closures only.
What is the processing time when placing an order for units?
Please allow 7-10 business days for processing and another 2-3 days for shipping. Please keep in mind, weekends and holidays are not business days and all orders placed during those times will be processed the next business day.
What is the process time on ready to ship units?
The process time on Ready to Ship units is 1-2 business days from purchase. You will receive an email with your tracking information after your order has been shipped. If overnight shipping is requested, your order will shipped overnight after the processing period.
Do you offer overnight shipping on Ready to Ship units?
Yes, but the overnight will be after the 1-2 business days processing period.
Do you offer rush orders on custom units?
To insure great quality in the unit, there are no rush orders on units. If interested in a unit, visit the READY TO SHIP page.
Due to the nature of the business, all sales are final.